Factory of Food Products Rene y Cía. SCA, with offices at Calzada San Juan 34-01 zone 7 Guatemala City, Guatemala (“PepsiCo”), in its own name and on behalf of all its affiliates or subsidiaries distributing Quaker® products in Guatemala, undertakes to protect your personal information when you use our website, applications, participate in our promotions or contact us with questions. Quaker will be the data controller responsible for the processing of your information.
This Privacy and Cookies Policy, which you declare to have carefully read and reviewed, and expressly accept, relates to our use of any personal information that we collect from you through the following means or services:
Social networks, messaging services or official PepsiCo content that includes, without limitation: activities, promotions or platforms related to PepsiCo (including without limitation the Quaker® website for Latin America (except Brazil), hereinafter the “Platform”) or other PepsiCo websites or applications;
Mobile device applications;
Our consumer hotline;
Any official PepsiCo email address or SMS number
Our customer service mailing address; or
Offline, through or at PepsiCo events of any kind or outlets.
We may ask you to accept this Privacy and Cookies Policy through any of the above channels, including the Platform's website (the “Website”). If you do not agree with the data processing conditions detailed in this document, please refrain from making use of any of the services detailed above, with the understanding that, in this case, none of the objectives detailed in Sections 4 to 7 will be fulfilled.
To optimize the delivery of our services and to facilitate some of our marketing efforts, we collect certain specific information about you.
This Privacy and Cookies Policy explains the following:
What information PepsiCo may collect about you;
How PepsiCo will use the information we collect about you;
When PepsiCo may use your information to contact you;
If PepsiCo will disclose your information to someone else;
Your choices regarding the personal information you provide to us;
We use all personal information that you provide to us or that we collect from you in accordance with all applicable laws in your country of residence, including those relating to the protection of personal information.
Before participating in any activity related to the Platform or the Website, you must carefully read and accept the "Terms and Conditions" applicable to such activity, including the Website. Please note that if you are a minor in your country of residence, you will require the permission and consent of your parents (or legal guardians) to participate in PepsiCo activities, including the Platform and use of the Website.
PepsiCo and PepsiCo, Inc. products are enjoyed by consumers one billion times a day, in more than 200 countries and territories around the world. The PepsiCo and PepsiCo, Inc. product portfolio includes a wide range of foods and beverages including Gatorade, Pepsi, 7Up, Sabritas, Gamesa, Natu, DeTodito, Tortrix and Quaker Oats. For more information about PepsiCo and PepsiCo, Inc., visit www.pepsico.com..
When you participate in, access or subscribe to any of PepsiCo's online services, activities (including the Platform) or content (including social media and messaging applications), such as: newsletters, promotions, live chats, interactions in social media, message boards, web or mobile notifications or requests for votes or messages, we may collect personal information about you. This may include, but is not limited to, your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of PepsiCo services, such as what you read, saw. or made on our websites (including the Website), applications or when making use of our other services.
It is very important that the information you provide us is not of a sensitive nature, such as: information about your ethnic or racial origin, ideology, convictions or political, religious or philosophical beliefs, your political party or union membership, your physical condition and state of health. mental, biometric or genetic configuration data, information about your life or sexual orientation, criminal history, etc. If we identify this type of information within our databases, it will be eliminated.
Your personal information will be stored in a database of "Customers" owned by PepsiCo or any of its affiliates, controlling entities or subsidiaries.
PepsiCo will use your personal information for the following purposes:
optimize and improve the provision of our services, activities or online content (including, without limitation, the Platform), or communicate information about them (for example, in relation to upcoming promotions or launches of new products, events or commercial information of our brands) or respond to your requests and inquiries; This includes your participation in any of our promotional activities related to any of our products or brands, including, but not limited to, the Platform.
service administration, which means that PepsiCo may contact you for reasons related to the online service, activity or content for which you have subscribed (for example, notifying you about the handling of a promotion in which you have participated or notifying you that a particular service, activity or content has been suspended for maintenance, or to inform you of any update to our Privacy and Cookies Policy, either through our own or third-party means);
personalize the content you see on our sites and applications, including the Website, and the advertising you see on our sites, applications or other websites or services;
work with third parties to show you relevant advertising on third party websites, as set out in sections 6 and 13;
contact you about any request you have made;
use IP addresses and device identifiers to identify the location of users, block disruptive use, establish the number of visits from different countries, adapt the content of our websites, applications or other services (including the Website) in function of browsing behaviors and determine from which country you are and access services;
analysis and research that allows us to improve the services offered by PepsiCo
sending information, advertising and / or promotions, through our newsletters via email from Quaker®.
PepsiCo can contact you:
in connection with any correspondence we receive from you or any comments or complaints you make about PepsiCo products or services
in connection with the activities, promotions or other events to which you have subscribed or have registered, including, without limitation, the Platform;
in connection with any contributions or questions you have sent to PepsiCo, for example on PepsiCo social media sites, via text messages, voice messages or other messaging services;
to inform you of any significant changes in PepsiCo's policies and practices; and
for marketing purposes, as set out in Section 6.
De conformidad con la presente Política de Privacidad y Cookies, PepsiCo podrá enviarle correos electrónicos de marketing, notificaciones o podrá comunicarse con usted con fines de marketing. Puede retirar su autorización para recibir comunicaciones con fines de marketing en cualquier momento haciendo clic o seleccionando la opción “cancelar suscripción” en nuestra comunicación de marketing,
PepsiCo may send or disclose your personal information to other entities of the PepsiCo group and / or PepsiCo, Inc., or to third parties for any of the purposes mentioned above. By way of example, relevant third parties to whom PepsiCo and / or PepsiCo, Inc. may disclose your personal information are: government agencies and third parties that provide services on our behalf or on our behalf, such as web hosting providers, payment providers, managers mass communications or communication strategy design, marketing or communication agencies, customer relationship management providers, media agencies, website analytics providers, logistics providers or agencies and affiliates or subsidiaries.
When we disclose your personal information to third parties, we ensure that those third parties use your personal information only in accordance with our instructions, and we do not authorize them to use or disclose your personal information, except as necessary to perform services on our behalf, or our favor, or to comply with applicable legal obligations.
PepsiCo may also disclose your personal information to third parties:
when required by law,
for the purpose of, or in connection with, any legal proceeding, or otherwise for the purpose of establishing, exercising or defending PepsiCo's legal rights,
when we believe that disclosure is necessary to avoid financial damage or loss, or in connection with an investigation of suspected or actual criminal activity, or
if we sell or transfer all or part of our business or assets (including through a merger, reorganization, spin-off, dissolution or liquidation).
Due to the global nature of our operations, we may transfer your personal information to the US and other countries.
When PepsiCo transfers personal information outside of your country of residence, whether within the PepsiCo group of companies and / or PepsiCo, Inc. or to a third party, PepsiCo only transfers such personal information:
to a country that is considered to have adequate or superior data protection laws; or
to a company that provides adequate data protection in relation to the category of personal information being transferred; or
when we have established an appropriate data transfer mechanism, such as standard contractual clauses, to ensure that your personal information is adequately protected. You can obtain a copy of the relevant data transfer mechanisms that we have implemented by contacting us (see Attachment 1).
If none of these criteria are met, PepsiCo may still transfer personal information outside of your country of residence with your consent, or without your consent if the transfer is legally required.
Access to your personal information will be limited to people who need to know the information for the purposes described in this Privacy and Cookies Policy.
Please refer to Annex 2 of this document for the complete list of third parties to whom your personal information may be transferred or disclosed. If changes are made to such Schedule 2, and when required by law, Quaker will notify you of the change.
If you post or submit offensive, inappropriate or objectionable content anywhere on the PepsiCo websites or otherwise engage in harmful behavior on any PepsiCo service, PepsiCo may use your personal information to stop such behavior.
When PepsiCo reasonably believes that you are or may be violating applicable laws (for example, because the content you have posted may be defamatory), PepsiCo may use your personal information to inform law enforcement agencies about your behavior.
The foregoing does not limit PepsiCo's ability to remove offensive or inappropriate content posted by you or your profile, as well as block or remove it from the Website, the Platform or any other PepsiCo activity, as well as any other action that PepsiCo is reserved in accordance with the relevant terms and conditions of the promotional activities published on the Website.
If you are under the age of 18 or legally considered a minor in your country of residence, you should ask your parents / legal guardians to consent to this Privacy and Cookies Policy before providing any personal information to PepsiCo. In any case, when PepsiCo carries out specific promotional activities published on the Website and in which it is expressly indicated that minors may participate, PepsiCo will require, in addition to the consent of parents / legal guardians to this Privacy and Cookies Policy, written evidence of the consent given by them for the participation of the minor in such activity.
We will keep your personal information in our systems for as long as is necessary for the relevant purpose of collection, unless the law of your country of residence requires or permits a longer retention period, and until you exercise any contradictory or superior right. (for example: right to be forgotten, right to be removed from our databases, etc.), through the available contact point detailed in Annex 1.
If you subscribe to our email newsletters / marketing communications, we will retain your personal information until you ask us to delete it.
For more information on how to delete your personal information held by PepsiCo, see Section 12.
To the extent permitted by the law of your country of residence, you have the right to request a copy of the personal information that PepsiCo holds about you and to correct any inaccuracies. Upon your written request, in accordance with the procedures set forth in Section 15 and Attachment 1, we will provide, correct, update or delete personal information about you from our files. Direct requests and questions about this or any other topic related to this Privacy and Cookies Policy to the corresponding contact in Annex 1.
Depending on your country of residence, you may also have the right to (i) request that the processing of your personal information be rectified or deleted, (ii) that the processing of it be restricted, or (iii) that the personal information we hold about you is provided to you in a portable format. If you wish to analyze or exercise any of these rights, use the contact details in Annex 1.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. This information is used to track website usage by visitors and to compile statistical reports on website activity. For more information visit www.aboutcookies.org. You can configure your browser to not accept cookies and the website above tells you how to delete cookies from your browser. However, if you do, in some cases, as a result, some of the features of our Website may not work.
Please note that during your visits to the PepsiCo websites you may see some cookies that are not related to PepsiCo.
Sometimes we incorporate content from social media and other third party websites on our own websites, including the Website. These may include buttons from Google, YouTube, Twitter, Facebook, Instagram and "buy" from third parties or other IT providers. As a result, when you visit a page that contains such content, you may be presented with cookies from these websites and these third-party cookies may track your use of the Website. PepsiCo does not control the dissemination of these cookies and you should consult the relevant third party's website for more information.
When PepsiCo incorporates content from social media and other third-party websites, some websites may use Google Analytics to collect data on user behavior for their own purposes. PepsiCo does not control this. For more information, see the Google website "How Google uses data when you use our partners' sites or applications."
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Every browser is different, so check your browser's "Help" menu to learn how to change your cookie preferences). To stop being tracked by Google Analytics on all websites, visit http://tools.google.com/dlpage/gaoptout .
All cookies will expire after 90 days.
We may use cookie data to show you relevant advertising on third party sites (for example: Facebook, Google, Instagram, Snapchat and Twitter). This could involve showing you an advertising message where we know that you have previously visited a PepsiCo website, including the Website. If you do not want targeted advertising messages from PepsiCo to be shown to you, some third party sites allow you to request not to see messages from specific advertisers on that site in the future. If you want to stop all personalized PepsiCo services, including targeted advertising messages on third-party sites, you can visit your browser settings and disable personalization there.
Your web browser may also provide PepsiCo with information about your device, such as an IP / MAC address and details about the browser you are using. We use the information provided by your browser or by the link you have clicked to identify the web page that directed you to the PepsiCo Website and this may be captured by behavioral cookies.
By accepting this Privacy and Cookies Policy, it will be considered applicable to you and your personal information; however, this Policy may be updated periodically, so you should verify it each time you access or submit personal information to PepsiCo through the Website. If you do not agree to the most recent version of this Policy, please avoid providing personal information to PepsiCo or continuing to use the Website. The date of the most recent revisions will appear on this page. Notwithstanding the foregoing, when a material / substantive change is made to this document, and when required by law, we will notify you and request your consent to the new processing conditions.
In accordance with the regulations applicable to your country of residence, you may have some of the following rights as the owner of personal information:
Right to request access (free of charge), correction or update to your personal information.
Right to be informed, upon request, about the use that is given to your personal information.
Right to lodge a complaint regarding the use or processing of your personal information with the corresponding data protection authority.
Right to revoke or withdraw your consent for the processing of your personal information.
Right to request the deletion of your personal information.
Right to object to the processing, transfer or disclosure of your personal information.
Right to request the suspension of the sending of advertising or promotions by electronic means.
Additional rights may be granted to you in accordance with the applicable data protection regulations in your country of residence.
If you have any questions or comments about this Privacy and Cookies Policy, please contact us through the contact information described in Annex 1. You can exercise your privacy rights through said means, but keep in mind that To do so, it may be necessary to obtain additional information about you in order to identify your personal information in our database (s).
To the extent permitted by the laws of your country of residence, all matters relating to this Website or the Platform are governed by the laws of the state of New York, USA. In the event that the laws of your country of residence does not allow the above, it will be understood that your rights and matters related to this Website and / or the Platform and / or this Privacy and Cookies Policy, as well as the respective legal actions, are governed by the laws applicable to your country of residence.
Effective Date: September 9, 2021.
Third party legal name
Service provided by the third party
Country of residence
Lead 2 Action, SA De CV
Website development and maintenance
Publicis Asociados SAC
This chart may be updated from time to time, be sure to check it regularly. Please note that, in accordance with local regulations in your country of residence, providing you with this information may not be required by law; In such cases, this information will be considered provided for informational purposes.